Delivery Policy

User responsibility

To obtain the effective result of our services, you agree that you:

1. Cooperate with our technicians by:

(a) Sharing the personal information that confirm your identity, (b) Sharing system configuration, symptoms, error messages, etc. (c) Following the instructions offered by technicians as part of the system troubleshooting, and (d) If necessary, download and run software or system tool after accepting the imposed software contract or End-user-license of use.

2. Have software data / back up:

You understand and agree that under no circumstances will 24clock Support be responsible for any loss or corruption of software or data. You are solely responsible for maintaining and backing up any information, data, text or other materials (collectively “Customer Data”) and software stored on your device and media storage prior to ordering the Services. You acknowledge and agree that or its reference partners have no liability or obligation under any circumstance, at any time for any loss or corruption of customer data, software or hardware that may be result from services. If you wish to order data backup services that are sold separately and subject to separate service terms and privacy policy. does not provide separate backup copies or supports the installation of unauthorized software to customers. We only entertain a licensed copy of all necessary software under our support portfolio.

3. You also approve which the below conditions are true:

(a) The background causes for any problem or issues are reproducible on a single system, that is, a central processing unit with its workstations and other peripherals;

(b) You must have knowledge of the hardware system, the software involved and the facts and circumstances surrounding the incident;

(c) The complete system, including software and hardware, is at your disposal and accessible to you without limit during telephone interviews with our technician.

4. Maintain the confidentiality of your credit card while making the payment in accordance with the terms of the privacy policy.

At any time or in any case or for any reason, if you do not agree with these, we advise you to quit using the website and the content mentioned her. in its sole discretion, without notice may change these terms and conditions and the products, services, prices and programs mentioned in this website at any time. So, you should keep yourself updated with this information. For any violation of the terms of the website, has the right to exercise all available remedies in law and equity.


Within the bounds of the terms and conditions set forth and other terms or guidelines specific to the individual support program, will process your request using commercially reasonable efforts to provide appropriate solutions for any technical concern or issue. diagnoses and solves a problem that prevails or provide the configuration and installation or any other service that you opt for via chat, e-mail or dial-up, which it deems most appropriate in the circumstances. However, all companies are covered by the Standard Limited Warranty. Each service that is offered on the portal has a service charge, unless expressly in writing, and you agree to make the payment according to the payment terms below.

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