Privacy Policy

We exposed a privacy policy comprehensive online that governs how we collect data or customer information through our website (www.24globalsupport.com), category or type of information or data that we collect, the intended use of it, and the practices we adopt to use, disclose, manage and protect. For ease of accessibility, we have made the policy available on the home page of the site (at the bottom) and at each point, where we ask you for personal information. Your actions, including access, navigation or any other use of the Site indicates that you have read and understood the policies and agree to 24globalsupport’s Online Privacy Policy, in addition to the conditions of the state and program support “applicable terms or specifications, included as part of this privacy policy by reference. In the event that you do not agree with these terms and conditions at any time, please stop using the Site or the services provided by it. here “you” You do not designate the user of the Site or the Customer of 24globalsupport, and “you” is interpreted accordingly. “We” / “Us” means 24globalsupport, and “our” is interpreted accordingly. “User (s)” means that the visitor (s) / user (s) of the Site collectively and / individually or as the context allows. “Service” is defined as the support program operated by 24globalsupport and “24globalsupport Toolbar” or “bar outilsr” is defined as the desktop toolbar provided by 24globalsupport. You have the right to know that this kind of personal information we collect, how we collect, and interpret and use all or part of the information submitted voluntarily or involuntarily / revealed by you on our website. This policy also outlines the choices available to you about our use of your personal information and how you can access, review and update this information. U.S. – USA and U.S – Swiss Safe Harbor
24globalsupport according to the United States – E.Ü. Safe Harbor Framework and the United States – Swiss Safe Harbor Framework according to the US Department of Commerce regarding the collection, use and retention of personal data from member countries of the European Union and Switzerland. 24globalsupport has certified that it adheres to the Safe Harbor privacy principles of notification, choice, subsequent transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view 24globalsupport, Inc. certification, please visit http://www.export.gov/safeharbor/.
Collection and use
Personal information
When you connect us via chat, phone or email, either for service or inquiry, we need to collect personally identifiable information. We may ask you verbally or may ask you to complete the registration or any other form in electronic format. The information may contain contact user information (such as first and last name, E-mail address, phone number, mailing address, company name and address, etc.) This information or contact details will be used to evaluate the requirements that you have relating to home or business use technical products, including supply, deployment, use and troubleshooting related problems, if any, and respond in your interest accordingly with the available resources. In addition, the personal information will be used to administer your account, send you a newsletter, send you marketing communications (at your sole discretion), improve our website and marketing efforts, research and analysis, and the content of the screen according to your interest.
Payment / sensitive information

24globalsupport can use a third-party payment processing provider to check credit cards for billing purposes. This requires us to share the username, credit card number, expiration date and billing address with the credit card processing company. However, this is only to a limited extent to achieve the purpose of the payment transaction. If you represent a company that wishes to become a 24globalsupport affiliate or partner, we may also collect certain sensitive business information such as tax ID number and / or social security number.
Aggregate / Information Anonymous
As with most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), reference / output pages, operating system, STAMP / time and clickstream data.
We use this information, which makes it impossible to identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
Technical / peripheral information
This is essential to understand the type of service your system requires. In the process, we may ask you for information relating to: (a) age of your computer or peripherals, (b) this brand and model, (c) hardware, software or peripherals connected to it, ( e) state of the computer / devices, (f) Symptoms / errors / notifications related to the configuration of software or hardware products, and other information necessary for the provision of successful services and the result.
Testimonials
We post personal testimonials and opinions of satisfied customers on our site, in addition to other mentions. With your consent, we can post your testimony with your name. If you want to update or delete your testimonial, you can contact us at the information below.
Tell a friend
If you choose to use our referral service to inform a friend about our site or a specific product in our store, we will ask you for the name and email address of your friend. We will automatically send your friend a unique email inviting them to visit the site. 24globalsupport stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend can contact us at support@24globalsupport.eu to request that we remove this information from our database.
blog
Our website offers publicly available blogs or community forums. You should be aware that any information you provide in these areas can be read, collected and used by others who access it. To request the removal of your personal information from our community blog or forum, contact us at support@24globalsupport.eu. In some cases, we may not be able to delete your personal information, in which case we will let you know if we are unable to do so and why.
Remote access and the diagnostic process
Apart from this, you understand and agree that certain information is accessible and stored by the diagnostic tool during remote access explicitly for service or support purposes. However, experts will not use the remote access session to reach confidential or sensitive information stored on a machine or network. And for your information, remote access is established only after your permission. Our diagnostic tool can collect a wide variety of useful information about the state of a computer system and applications on it, excluding sensitive information such as websites visited, e-mail messages, e-mail addresses Sent emails, passwords, profiles, etc. The collected information will be routed to 24globalsupport server in encrypted format via secure internet connection. The software used by 24globalsupport for remote access or diagnostics have the – License – End User Agreement (EULA) to restrict or allow you, for the use of their respective.
Live monitoring of services
To do business ethically, 24globalsupport has the right to monitor online and offline sessions between the user and a technician. This monitoring helps us deliver quality-based services, increase customer satisfaction, and manage any disputes in the future. In addition, encourages a recorded session to create a knowledge base on real-time basis or practical issues, and / or perform internal market research to shape the company’s strategy of having a long-term relationship with you.

Cookies and other tracking technologies
A cookie as you know it is a text file that is temporarily stored on your hard drive or device so that the browser installed on your machine can connect with the desired web server in a transparent manner. We use session identification cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie stays on your hard drive for an extended period of time. We use cookies to help us track your preferences, which is important to make our website more relevant or more user-friendly and useful for your searches. You can delete persistent cookies by following the instructions provided in the “help” section of your Internet browser directory. If you refuse cookies, you can still use our site, but your ability to use certain areas of our site, such as the online store, will be limited.
Online behavioral advertising
We work in partnership with a third-party advertising network both on the advertising display on our website and manage our advertising on other sites. Our advertising network partners use cookies and web beacons to collect non-personally identifiable information about your business on this and other websites to provide you with targeted advertising based on your interests. Web beacons are tiny graphics with a unique identifier, similar to cookies, and are used to track the online movements of web users. Unlike cookies, which are stored on a user ‘s hard drive, web beacons are embedded invisibly on web pages and are the size of the period at the end of this sentence. We do not link the information collected by web beacons to the personally identifiable information of our customers. If you wish not to have this information used for the purpose of serving you targeted advertisements, you can opt-out by clicking here. Please note that this does not take away from being served advertising. You will continue to receive generic ads.
Third Party Tracking

The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site is not covered by our privacy policy. These 3rd parties may use cookies, The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site are not covered by our privacy policy. These 3rd parties may use clear gif cookies, images and scripts to help them better manage their content on our site. We do not have access or control over these technologies. We do not link information collected to our customers or users from personally identifiable information.
Sharing information and communication
24globalsupport is the sole owner of the information collected via the website / phone / e-mail. We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We will not sell or rent this information to other unaffiliated individuals or companies, except to provide the products or services you have requested, with your permission. Here you will find how we share and communicate information under different circumstances:
We may provide your personal information to companies that provide services to assist us with our business activities such as processing your payment, shipping your order, providing customer service and sending marketing communications. These companies are authorized to use your personal information as necessary to provide these services to us and are contractually required to keep your information confidential.

We may also disclose your personal information:
As required by law, in order to comply with a subpoena, or similar legal process
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or that of others, investigate fraud, or respond to a request from the government
If 24globalsupport is involved in a merger, acquisition or sale of all or part of its assets, you will be notified by e-mail and / or a prominent notice on our website of any change of ownership or use of your personal information, such as the choices you may have regarding your personal information
Access and choice
If your personal information changes, you may correct, update, modify, delete or request removal by making the change on your User Account Settings page by sending an email to our Customer Service Department. to support@24globalsupport.eu or by contacting us by phone or by post to the contact information below. If you no longer wish our service, please contact us directly. We will respond to your inquiry within 30 days.
We will retain your information for as long as you are. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opt-out Preferences
If you would like to subscribe to our newsletter or other marketing material, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to no longer receive our newsletter or email marketing by following the unsubscribe instructions included in the deliverables, setting email preferences in your account settings page or you can contact us at support@24globalsupport.eu
In-House Protection of privacy and security

24globalsupport’s measures to protect your privacy through internal practices include:
Encrypted website and code of conduct template
We are committed to protecting your privacy at all points. Apart from the above, we also give importance to the subtle in our internal practices. We follow accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. We make it easy for you to have a secure web page designed with industry-leading encryption protocols (SSL) when and where we need your personal information. When ordering our plan or making payment online, you can see the lock icon on the address bar or somewhere below the page. In addition, we have a well-protected IT infrastructure, and our employees adhere to a model code of conduct to ensure that your confidential or sensitive information is secure. No method of Internet transmission, or Open in electronic storage method, is 100% secure, however. Therefore, we can not guarantee absolute security. If you have questions about security on our website, you can contact us at support@24globalsupport.eu
Ideal verification process
Once you are registered with us, we will send you a welcome email to verify the password and log on to the name. This is done to ensure that the services or products we serve reach the party’s address on the right or at the destination. In case of changes with your personally identifiable information, we provide you with a safe and secure way to get those changed successfully.

Links to third parties
Our site includes links to other websites whose privacy practices may differ from those of 24globalsupport. If you send personal information to any of these sites, your information is governed by their privacy policies. We encourage you to read carefully the policy of any website as you visit privacy.
Our website also includes social media features, such as the “Facebook like” link, links to our various pages, and social media widgets, such as the Share button or interactive mini-programs. These features may collect your IP address, the page you visit on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the company’s policy of providing privacy.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our information collection and use practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address indicated in your account) or by means of a notice on this site before the change become effective. We encourage you to check this page regularly for the latest information on our privacy practices.

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