Terms and Conditions

Thanks for the interest of 24globalsupport Services.

24globalsupport (Global Tech Support SL – ESB67043893) appreciates your deliberate step to understand the terms and conditions linking the information of the website and the products and services offered through it. Terms and conditions mentioned here supplement with the terms and conditions or end-user-license agreement, if any, associated with each product or service and the privacy policy related to all related websites under 24globalsupport and, together, (hereinafter the terms and conditions or T & C or terms of use) they form a legal agreement (hereinafter referred to as “Agreement”) between you and 24globalsupport. Therefore, take your time to read the T & C. From your access to the site and the information displayed to the order, payment and use of any product and service and later looking for after-sales support, everything is in the limit of this T & C.
Terms and conditions: All guidelines intact with the use of the website and its contents
24globalsupport or us or us or us: 24globalsupport Inc. or employees 24globalsupport
All mentioned sites: portal or website
You, your or user: Visitor or customer (individually / representing a company), party (parties)
Content: All intellectual materials, products and / or downloadable services
Subscription Based Plans or Support Plan: This is an insurance or protection program covering technical issues for a defined period of time.
Business-based plan or Pay-as-You -Go plan: This service plan is once
Services: All deliverables – whether through phone line or remote screen sharing – as a part of the chosen support program, are considered services.
Agreement: These terms and conditions as well as other guidelines related to the support program and privacy policy of the website read the entire agreement between you and 24globalsupport
Software: Any reference for the computer program, whether offered by internet link, CD or other practical media falls under the category of software. This is usually an exclusive content derived from 24globalsupport or a third party, and has its own terms and conditions, often defined under the End-User License Agreement (EULA).
Here are the Terms and Conditions related to the use of the 24globalsupport site and its contents:
Complaint / Dispute Schedule and Termination of Account (from the customer’s point of view)
24globalsupport is ready to respond to any complaints or disputes regarding the services offered. We will make commercially reasonable efforts to resolve any issues raised by you. However, if you remain dissatisfied with the results, you may approach us within 15 days of the date of subscription or incident purchased service rendered, and terminate your subscription or account.
Copyright Protection of Intellectual Property
This website, including all materials contained displayed or offered (excluding applicable third-party material or information), is the property of 24globalsupport and is protected by copyright and copyright laws at around the world and conventional provisions. Thus, the content of the website is strictly for end-user purposes, and any unauthorized copying of materials or publication or commercial use will not be considered a violation of the laws. By making use of the Site in any way, You agree to comply with all copyright laws in force worldwide.
Trademark 24globalsupport and Logo
All references to 24globalsupport refer to 24globalsupport (Service by 24globalsupport) The logo of the website and the stylized combination of 24globalsupport must not be imitated or used as a design feature in anyway. 24globalsupport does not grant you any express or implied right under any patent, trademark, copyright or trade secret for such use. Similar terms and conditions apply for XpertCrew ™ – used to represent properly trained and certified engineering support engineers, and MyPC plans – which is a technical support service provided designed for home consumers.
Use of third-party software

Third party products and their trademarks or registered trademarks are for informational purposes only, and under no circumstances does it represent any endorsement, ownership or affiliation with that particular company or organization. The use of this product / information will be governed by the terms and conditions as those provided by their respective owners. In addition, for any warranty or warranty information You must ask the owner. 24globalsupport does not hold any liability if they meet your needs or meet your expectations in any way.
Third Party Links
The site incorporates links from third party sites where necessary, however, which is for informational purposes only, and we do not have any legal links or control over any products or information available on them. This one, under no circumstances 24globalsupport can be held responsible for the content or material of the linked sites or any link contained in a linked site, nor any changes or updates of these sites.
24globalsupport standard limited warranty (Disclaimer)
THE WEBSITE AND THE CONTENT INCLUDING THE SERVICES THEREOF ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. AND 24globalsupport DISCLAIMS ANY LIABILITY FOR THEIR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO OFFER YOU THE BEST RESOLUTION FOR TECHNICAL PROBLEMS, 24globalsupport DEPLOY cross-platform experts from third-party companies, However, this does not translate this They must carry no certification from there. 24globalsupport has a home-made training module and methodological certification to care for its team members of different technologies. HOWEVER, We expressly disclaim all kinds of warranties and use of the CONTENT, downloaded or otherwise obtained product is at your own discretion. IN NO EVENT SHALL 24globalsupport BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTS FROM DOWNLOADING OR USING THE CONTENT. ALSO, 24globalsupport SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL FINANCIAL DAMAGES, OR WHETHER THROUGH THE USE OF THE CONTENT.
Definition of partnership
Words like partnership and partner are expressly meant to display relationships involving activities and common interests, and these words may not indicate specific legal relationships.
User responsibility
To obtain an effective result of our services, you agree that you:
1. Cooperate with our technicians by:
(a) Sharing personal information that confirm your identity,
(b) sharing system configuration, symptoms, error messages, etc.,
(c) following the instructions provided by technicians as part of the system troubleshooting, and
(d) If necessary, download and run the program or software tool on the system after accepting the End User License Agreement or End User License Agreement.

2. Have Software / Data Backup:
You understand and agree that under no circumstances will 24globalsupport be responsible for any lost or corrupted software or data. You are solely responsible for maintaining and safeguarding all information, data, text or other materials (collectively, “Customer Data”) and software stored on your device and storage media prior to ordering the Services. You acknowledge and agree that 24globalsupport.eu or its reference partners have no liability under any circumstances at any time in the event of loss or corruption of customer data, software or hardware that may occur on the services. If you want to order data backup services that are sold separately and subject to separate conditions of service and privacy policy.24globalsupport does not provide separate backup copies or installation of unlicensed software support to clients . We do not entertain licensed copy of all necessary software under our support portfolio.
3. You also agree that the conditions below are true:
(a) The bottom causes of any concerns or issues are reproducible on a single system, ie, a central processing unit with its workstations and other peripherals;
(b) You must have knowledge of the hardware system, software involved, and the facts and circumstances surrounding the incident;
(c) The complete system, including software and hardware, is available to you and accessible to you without limit during telephone discussions with our technician.

4. Maintain the confidentiality of your credit card while making the payment as mentioned in the privacy policy.
At any time or in any case for any reason or if you do not agree with those, it is advisable to stop using the website and the contents of it mentioned. or in any case for any reason or if you do not agree with those, It is advisable to stop using the website and the content of it mentioned. or in any case for any reason or if you do not agree with those, It is advisable to stop using the website and the content of it mentioned.
In the periphery of the stated Terms and Conditions, and other terms or specific guidelines for the individual support program, 24globalsupport will address Your request using commercially reasonable efforts to provide appropriate solutions for any problem / technical issue. 24globalsupport diagnostics and solves a problem that prevails or provide configuration and installation, or any other service that you opt for by chat, email or remote access that it deems most appropriate in the circumstances. However, all companies are subject to 24globalsupport standard limited warranty. Each service that is offered through the web portal has a service charge, unless expressly written and you agree to make the payment thereof in accordance with the payment terms provided below.
Payment Terms

You must read, understand and accept the terms and conditions of your support program before ordering services. Once done, you have made your choice; You must process the payment prescribed for the support plan in advance. The payment will be received by 24globalsupport via a secure payment gateway. 24globalsupport undertakes no obligation to render its technical support services in case of non-payment. All payments for the duration-based support program must be made from the start.
Billing Credit Card
We maintain credit card payment with banks or issuers almost all, big and small. In the process, you may be required to provide credit card details for approved payment gateways. You must not use the credit card that is not legally owned by you. 24globalsupport will not be liable for any penalties or fees levied by your bank or issuer for any reason, including insufficient funds. In the case, You are wrong, gave us a debit card number, instead of a credit card number, all charges will be applied to this debit card unless and until you provide a credit card number. In the case, you opt for the automatic customs clearance system or the payment or electronic transfer of funds to renew or upgrade the program or a support subscription, you agree that any amount mentioned here can be charged, at the 24globalsupport’s discretion to the account number provided for this automatic payment. In the process, we may collect information – username, credit card number, expiration date and billing address, and may share with third party credit card processing company. We maintain a high degree of privacy and integrity in our practice in accordance with the Privacy Policy, even if you are strictly limited to sharing a transaction password with our technicians. For any misuse of this information relating to your card, you are solemnly responsible. 24globalsupport expressly disclaims any related liabilities unnecessarily or liabilities thereof.
Refund policy

In the event, 24globalsupport is unable to resolve all issues, and you have complied with all terms and conditions of the website, then we will not be able to charge you for the service based on the case. In case you have been charged, but you are not satisfied with the resolution, then you can call us within five (5) days from the day you initially received the service, we will use any efforts commercially reasonable to try to solve your problem at no extra charge. If these efforts are unsuccessful, we will refund the fees you paid for the service. Unless otherwise stated in writing, all fees are non-refundable. 24globalsupport may change the fees and charges then in effect, or add new taxes or royalties, giving notice to customers in advance. If you (the customer) have purchased any third-party software, product, or 24globalsupport application with the activation key or a key product, this would be completely non-refundable.
privacy policy
24globalsupport (Service by 24globalsupport) understands your concerns about privacy, and is committed to protecting information – personal information, payment information and computer system information – shared by email, phone or access to distance against any form of abuse. However, to allow you to be aware of the type of information we collect about you, how it is used and the safeguards we use to protect it, we have a standard privacy policy, which is an integral part of these Terms. and Conditions. You are requested to go through the Privacy Policy This page to know in detail of it.
Complaints and Disputes Schedule and Termination of Account (from the customer’s point of view)
24globalsupport is ready to respond to any complaints or disputes regarding the services offered. We will make commercially reasonable efforts to resolve any issues raised by you. However, if you remain dissatisfied with the results, you may approach us within 15 days of the date of subscription or incident purchased service rendered, and terminate your subscription or account.

applicable right
Interests and rights of both parties namely You and 24globalsupport under this Agreement are governed by, construed and brought into compliance with the laws of the State of California, United States of America, without reference to conflicts of law principles which would require the application of the laws of any other jurisdiction. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Any action or proceeding arising out of or relating to the Services is subject to the exclusive jurisdiction of state or federal courts in San Francisco, California, and you expressly agree to submit to the personal and exclusive jurisdiction of such courts. Notwithstanding the foregoing, 24globalsupport.eu may bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.
You agree to defend, indemnify and 24globalsupport (Service by 24globalsupport) DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND SUBSIDIARIES covered by all claims, liabilities, damages, costs and expenses, INCLUDING REASONABLE LAWYER FEES, arising therefrom in any way OR RELATED TO YOUR USE OF THE SERVICES OR YOUR BREACH OF THE TERMS.

Electronic communications
The information provided on this site constitutes an electronic communication. When you communicate with us through the site or other forms of electronic media, such as e-mail, you communicate with us electronically. You agree that 24globalsupport (Service by 24globalsupport) on behalf of itself and others who may be involved in the provision of services (if any), may communicate electronically by e-mail and / or may make communications at your disposal by posting them on the site, and that such communications, as well as notices, information, agreements and other communications that we provide to you electronically, are equivalent to written communications and will have the same effect as if they were in writing and signed by U.S .
Notices and communications to 24globalsupport (Service by 24globalsupport) must be sent to the applicable address given in these Terms or support@24clocksupport.com.
General informations
This version of the Terms and Conditions in effect as of February 2011. The T & amp; C and the applicable privacy policy and license agreements constitute the entire agreement between you and 24globalsupport (Service by 24globalsupport) and govern your use of the Services, supersedes all prior or contemporaneous agreements between You and 24globalsupport (Service by 24globalsupport) The failure of 24globalsupport (Service by 24globalsupport) to exercise or enforce any right or provision of the Terms of Use does not constitute a waiver of such right or provision. If any provision of the T & amp; It is considered by a court of competent jurisdiction as invalid, the parties nevertheless agree that the court should endeavor to give effect to the intentions of the parties “as evidenced by the making available, and other provisions of the Conditions remain in force and full effect. The current Terms and Conditions for the benefit of 24globalsupport (Service by 24globalsupport) successors, assigns and licensees. The section headings herein are for convenience only and have no legal or contractual effect.

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